FAQs

Seeking quick answers? You've come to the right place. Browse our frequently asked questions about Finoa's platform, security, and services.

General questions
Who does Finoa serve?
Finoa's platform is designed for institutional investors, corporations, high-net-worth individuals, and other service providers.
How do I open an account?
To open an account, please fill in the contact form on our contact page. A member of our Sales Team will be in touch with you to initiate the process.
How long does it take to open an account?
The account creation is dependent on the onboarding verification process and customer requirements.
What is the fee structure that Finoa charges for its products?
The fee charged varies depending on the type of customer you are and the total value of assets you would like to custody. Please get in touch with our team to learn more.
Finoa Custody
What is a custodian?
A custodian is a financial institution that safely secures assets on behalf of third parties (institutions or individuals).
Why do I need a custodian?
Storing your assets with a custodian allows you to protect your assets with best-in-class security and reduces the risk of you losing your keys or getting hacked.
What is Finoa Custody?
Finoa's custody solution offers bank-level security combined with immediate access to your digital assets. We ensure that your private keys are stored securely while giving you the freedom to deposit, stake, and withdraw your assets and grow your portfolio.
How does custody at Finoa work?
Private keys for your assets are generated and stored in Hardware Security Modules (HSMs) that provide military-grade cold storage. Through the application of core banking technology to blockchain infrastructure, digital assets can be deposited, withdrawn, or staked within seconds. Our multi-signature functionality serves as an additional layer of security for your assets.
What is a multi-signature wallet?
Multi-signature is the process of validating a specific operation (such as a withdrawal) based on the confirmation from a predefined number of signatures. It acts as a security mechanism to ensure that the funds’ governance is respected. A multi-signature process splits the responsibility among multiple people, eliminating a single point of failure and making it substantially more difficult for funds to be compromised.
Finoa Staking
What is Proof of Stake?
Proof of Stake is a type of consensus mechanism where the size of a validator's stakes determines the chances of them being chosen to mine the next block.
What is staking?
Staking means delegating your tokens into the blockchain network to act as a validator of transactions. By staking tokens, one helps in securing the network and in return, receives rewards for doing so.
Which assets can I stake with Finoa?
Finoa's in-custody staking services support Polkadot (DOT), Oasis (ROSE), SKALE (SKL), Near (NEAR), Mina (MINA), Flow (FLOW), Audius (AUDIO), Axelar (AXL), Agoric (BLD), Kyve (KYVE), and more to come. Read an overview of our Proof-of-Stake assets.
What are my staking options with Finoa?
Finoa offers a range of staking options, including:
  • In-custody staking through the Finoa platform
  • Delegated staking, via public validators
  • White-label staking nodes.
Finoa Prime Brokerage
Am I eligible for trading?
Trading is available only to Finoa Custody clients.

Additionally, clients registered in a sanctioned country do not qualify for this product. Clients based in the United States are only eligible if they have an entity based in the European Union.
What is DLT Finance?
DLT Finance is a brand of DLT Securities GmbH (regulated as a securities trading firm by the German Federal Financial Supervisory Authority (BaFin)) and DLT Custody GmbH (granted a preliminary Crypto Asset Custodian License (§ 64y Para. 1 KWG) by the German Federal Financial Supervisory Authority (BaFin).
How can I know more about Prime Brokerage?
Visit our dedicated page to know more about Finoa's brokerage service or contact us.
Finoa Consensus Services
Question?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Question?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
Question?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
Question?
At the moment, the only way to add additional information to invoices is to add the information to the workspace's name.
Question?
Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.
Pricing and Billing
General questions
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Finoa fee schedule - Individuals
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
Finoa fee schedule - Institutions
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
Supported assets
Which digital assets are supported?
Finoa supports custody for over 180 crypto-assets such as Bitcoin, Ether, Celestia, Nillion Near, Flow, Mina, SKALE Network, Mina Protocol, Oasis Network, and many more. An overview of supported assets can be found on our assets page.
What if I can't find an asset I am interested in?
If you would like to deposit an asset for which we do not currently offer custody support, please get in touch with our team via the contact form. We are constantly adding more assets to meet our customers' needs.
Two-Factor Authentication (2FA)
What is two-factor authentication?
Two-Factor Authentication (2FA) is a method of confirming a user's identity by requesting two different types of information to confirm a login. It acts as an extra layer of account security.
How does Finoa's 2FA work?
Two-Factor Authentication is enabled in your Finoa account through the Finoa 2FA App. The latter works by cryptographically pairing your biometric data (Fingerprint or Face ID) on your smartphone with your Finoa account. 2FA serves as the means to enable a multi-signature functionality to your Finoa account.
Which mobile phones are supported by the Finoa 2FA app?
For iPhone users, the Finoa App works on iPhones 6 and above. We highly recommend that you keep your iPhone up to date and install the recommended iOS updates regularly, to ensure the security of your iPhone.

Android users can access the Finoa App on devices running Android 9 or higher. These devices have the required security features, such as an integrated hardware security module (Secure Enclave, Trusted Execution Environment), as well as supporting biometric authentication methods (fingerprint or Face ID). However, as supported devices vary greatly in the Android ecosystem, Finoa cannot grant compatibility with our 2FA App for these.

Compatibility can only be fully assessed by trial, which is why Finoa encourages adopting an iPhone as the preferred device choice. As always, we highly recommend the following for the security of your device:
  • Keep the software on your device up to date and install updates regularly.
  • Only install apps and use services from trusted sources.
  • Secure your phone adequately for the event of theft. Set up a screen lock with a strong PIN or a biometric factor (e.g. fingerprint).
  • Report anything suspicious.
Disclaimer: note that there are exceptions to the device models supported by the Finoa App.
Developers
Is Finoa offering RESTful API?
Yes, Finoa has developed a simple and robust RESTful API to integrate our secure custody solution into your existing applications and services. If you are interested in finding out more about our API, please reach out to our team by filling in the form on our contact page.
How can I access to Finoa API documentation?
If you would like to have access to Finoa's API documentation, please reach out to our team by filling in the form on our contact page.